The following information should be understood by all resellers and end-users of California Art Tile.
-Our glazed ceramic tile is not recommended for high-use areas, i.e., kitchen counters and floors. The glaze may scratch and stain. Tile can stain from juice, cola, cleaners or sealers. If end-user insists on using our tiles on a counter-top, we suggest incorporating a built-in cutting board or a solid work surface into their design. If end-user insists on using product on floor, slippage and wear must be considered. On a shower floor, certain glazes may show discoloration if water is trapped behind product; crazing may occur.
-Pools and Freeze-thaw environments: We have developed La Cava for residential pools and fountains, but cleaning acids such as muriatic acid and caustic chemicals are not recommended to come in contact with the tile.
-Our ceramic tiles are not for use in pools, wet or dry saunas and steam showers. Regarding decorative fountains, we recommend using our tiles above the water line, or use our La Cava Decorative tiles.
-Color and shade variation are sometimes extreme, and may differ from product samples and job add-ons. Trim and field tiles should be assessed PRIOR to installation. Samples may not accurately represent the full range of variations of the actual order.
-All product sizes are approximations. The surfaces of handcrafted tiles are rarely flat and may vary in thickness and texture. Example: Our 4x4 tile may be thinner than our 4x8 tile, our Espanola Crystal White may vary in thickness from our Subway Crystal White shape. Installers must identify with all material PRIOR to install/ utilize liners to separate thickness or shade/ texture differences.
-Variation in size and color may occur from shipment to shipment, or within the same box. No guarantee that tiles received in subsequent orders, as add-ons, will match or blend well with those from original order.
Please consider trim needs when ordering. -Installer should shuffle tile and /or draw from multiple cartons to take advantage of these shade variations.
-Bisque is unglazed tile that should be sealed before adhering it to a surface. Sealing is recommended before and after grouting and periodically as upkeep.
-Several types of surface irregularities can occur (surface pops, puddle of glaze in depressions, glazed chips, bumps, crazing, pores) and are not uncharacteristic of handcrafted tiles. Surface pops, crazing and efflorescence may occur before and/or after installation. Surface pops result from concentrated spots of lime, which may be under the glaze and pop off of the tile. Efflorescence describes the growth of salt crystals on a bisque surface (visible under the glaze) due to the evaporation of salt-laden water. Crazing describes the spider-web-line appearance in our glazed red-body tiles and our translucent white-body colors. In order to limit the appearance of crazing, product should be sealed prior to install and contrasting color grouts should be avoided. Note: Markers, thin-set, water from wet-saw cuts, and contrasting grout colors could accent the crazing - permanently staining the product. Periodic resealing is a necessary maintenance procedure to limit staining.
-Water environment: It must be assumed that water will get into the tile system in every case. Hence, discoloration from mold, staining, and water saturation may become an issue if the installation system does not allow absorption/evaporation equilibrium. We do not recommend applying tile on green board, sheetrock, or any polystyrene, polyethylene, etc. material. Do not use epoxy or polymer grouts. Water at tile-wall & tub-line intersection must be allowed to drain. Our glazed ceramics must be installed on a mud-set, or minimum 1/2” cement board with stainless steel fasteners. Note: Mud or cement board must not be sealed with a moisture barrrier (paintable membrane), as equilibrium between tile and substrate must occur; otherwise, moisture behind product may bleed back through tile and discolor appearance. Any moisture barrier should be behind the substrate. We do not recommend using mastic; thinset-mortar is the preferred setting product. We do not reccommed epoxy thin-set or grout. Since our ceramics absorb moisture, sealing the face of the tile and cut edges is advisable, however, we recommend testing the sealer on sample tiles before use to assess compatibility. Sanded/cement grout is recommended. The tile and grout (even sealed), and thin-set are not waterproof; hence a minimum 1/2” cemeticious substrate must be used to allow for absorption/evaporation equilibrium. Handcrafted tile requires the use of wedges, not mechanical spacers.
-Clean our products with gentle soap that contains no acids. We recommend avoiding the use of cleaners that contain phosphoric acids or glycolic acids that may cause etching and damage to glazes.
-Avoid customer service problems or delays, order 5% extra for cuts, breakage and layout changes.
Our ceramic tiles are considered for indoor wall application only and are not freeze tolerant. Our Stoneware La Cava product may be used in freeze-thaw environments and in pools.-As in all tile, handcrafted tile can chip, nick & scratch.
-Writing or marking on our tiles with ink markers is not recommended. Ink may be absorbed by surface pores and crazing, which may leave a permanent stain. We recommend wax markers. Avoid markers on Matte / Satin glazes. ALL marks should be removed prior to grouting, as certain grouts have polymers and epoxy which seal the tile.
-Matte/ Satin Tiles may have little or no shine. We recommend cleaning our Matte tiles with a neutral cleaner with white synthetic (non-abrasive) pad.
-Rejection of tiles must be made PRIOR to installation.
-Tile installation does not start with the tile. The substrate system must be done professionally. It is a highly technical skill. Chemical compatibility is important. Not all grout, sealer and thin-set products are compatible. We recommend hiring a certified ceramic tile installer. Some states require licensing. Installation of our tile constitutes acceptance of the aforementioned irregularities.
-Residential shipments are shipped with a Signature Required for delivery. Packing fees will apply.
-ALL shipments should be inspected prior to acceptance. Any obvious damage must be noted on the Bill of Lading. Do not discard any damaged product. Regarding breakage freight companies require that all product, boxes and packing material be saved for inspection.
-Handcrafted tile is not for everyone. It is important to share the above information with your company personnel and your clients.
-Mosaics: please consult our website at CAArtTile.net for Product Knowledge and installation videos.